Terms and Conditions
Terms and Conditions
Not following these Terms and Conditions could result in the termination of your membership account, shipments made to the wrong address, Legal Action or billing issues.
1. Membership Terms and Conditions
1.1. Ownership and Licensing
1. Any membership you purchase from us belongs to us and is licensed to the customer.
2. Your license to hold the membership can be revoked at any time. If paid, a full refund will be given (except for warranty memberships).
3. The membership belongs to you (the person who bought the membership) and you only.
4. If you purchase something through your membership and your name or address has changed on the delivery details, we have the right to hold/cancel that delivery and revoke/suspend your membership license.
1.2. Updates
1. If you have recently changed your name or moved house, please email help@bluueerservices.co.uk with your old full name/old address and your new name/new address.
2. Payments
2.1. PayPal Pay in 3
2.1.1. Credit Agreement
1. Pay in 3 is an unregulated credit agreement, so you will have fewer protections under this agreement than under a regulated credit agreement.
2. Carefully consider whether the purchase is affordable and how you will make the repayments.
3. Be aware of the possible impact of using Pay in 3 and of missing payments, including making other borrowing more difficult or more expensive.
4. Pay in 3 eligibility is subject to status and approval. 18+ UK residents only. See product terms for more details.
5. You can use Pay in 3 on purchases of £30 - £2,000.
2.1.2. Buyer Protection
1. Buyer Protection is available on eligible purchases only. Time limits and other terms apply. See the Buyer Protection section of your local User Agreement for more information.
2. All screen images shown are for illustrative purposes only. Actual experience will be based on account activity.
2.1.3. Disclaimer
1. PayPal UK Ltd is authorized and regulated by the Financial Conduct Authority (FCA) as an electronic money institution under the Electronic Money Regulations 2011 for the issuance of electronic money (firm reference number 994790), in relation to its regulated consumer credit activities under the Financial Services and Markets Act 2000 (firm reference number 996405), and for the provision of Cryptocurrency services under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (firm reference number 1000741).
2. Some of PayPal UK Ltd’s products, including PayPal Pay in 3 and PayPal Working Capital, are not regulated by the FCA.
3. PayPal UK Ltd’s company number is 14741686 and its registered address is Whittaker House, Whittaker Avenue, Richmond-Upon-Thames, Surrey, United Kingdom, TW9 1EH.
4. Pay in 3 is an unregulated credit agreement, so you will have fewer protections under this agreement than you would under a regulated credit agreement. Carefully consider whether the purchase is affordable and how you will make the repayments. Be aware of the possible impact of using Pay in 3 and of missing payments, including making other borrowing more difficult or more expensive. Pay in 3 eligibility is subject to status and approval. 18+ UK residents only. See product terms for more details. You can use Pay in 3 on purchases £30 - £2,000.
5. Buyer Protection is available on eligible purchases only. Time limit and other terms apply. See the Buyer protection section of your local User Agreement for more information.
All screen images shown are for illustrative purposes only. Actual experience will be based on account activity.
2.2 Clear Pay Conditions
2.21 Disclaimer
Clearpay Finance Limited, company number 05198026, has a registered office at 101 New Cavendish Street, London, W1W 6XH.
The following terms and conditions apply when:
• A customer requests financing for the purchase of goods or services offered by retailers Such as Bluueer Services LTD (referred to as an "Order"); and
• Clearpay Finance Limited provides the customer with a credit plan, which outlines the terms under which financing will be provided for each Order (referred to as a "Clearpay Plan").
Clearpay Plans are not regulated by the Financial Conduct Authority.
Check Clearpays webpage for more details: https://www.clearpay.co.uk/en-GB/terms-of-service
2.212 What is clear pay.
We are a ‘buy now pay later’ company that allows you to buy goods or services offered by our retailers online or in stores including overseas retailers in countries approved by us. Our list of retailers is on our website.
We provide services to you mainly through our website and app although we do provide our services in other ways. For example, (i) when you make purchases in retailers’ stores, you use our virtual Clearpay Card added to a digital wallet such as Apple Pay or Google Pay; or, (ii) when you make In-app purchases at our retailers, you use our virtual single-use Clearpay Card, the details of which will be populated at checkout. You can find out more information below on how our Clearpay Card works.
By entering a Clearpay Plan, you instruct us to pay the retailer in exchange for you repaying to us the agreed amounts in instalments, on the dates set out in your payment schedule in each Clearpay Plan. The amounts will include the cost of the goods or services, shipping costs and any taxes or amounts charged by a retailer. We will send you a copy of each Clearpay Plan by email.
For any purchases you make in-store using the Clearpay Card, you might want to add a tip for the retailer. See clause 10 for information on how this works with a Clearpay Plan.
Each Clearpay Plan is a separate short-term fixed sum loan agreement where we lend you a fixed amount of credit to allow you to pay for your purchase over 4 installments due every 2 weeks under the payment schedule for each Order. Clearpay Plans are not regulated by the Financial Conduct Authority.
2.22 CPA conditions and billing.
By entering a Clearpay Plan, you authorise us to automatically deduct payments from your payment method for the instalments set out in a payment schedule for each Clearpay Plan on the due dates under a CPA. You can cancel a CPA at any time by contacting your bank but if you do cancel a CPA, you will still owe us the instalment payments under a Clearpay Plan and you will need to make the payments by a different method.
*A CPA refers to a continuous payment authority. It is a one-time or regular automatic payment where you give us permission to take money from your debit or credit card account to pay the instalments owed on the scheduled dates under a Clearpay Plan.*
2.23 - Payments/Billing
Clearpay is a interest-free service
2.23.1 orders and late payments.
For orders under £24 you will be charged one £6 late payment fee, For orders over or equal to £24 We may charge a late fee of £6 if you do not pay an installment under a Clearpay Plan by the due date and a second late fee of £6 if the installment is still unpaid 7 days after the due date. The total late fees that may be applied to an Order are capped at 25% of the purchase price of the Order (before any refunds are applied) or £24, whichever is less.
All late fees are payable by you at once. Late fees will not be applied until the date after the day that payment is due. You authorise Clearpay to deduct payment from your payment method for any late fees when they are due.
We may delay or decide not to charge late fees. If we do not enforce our rights against you for late fees, this will not stop us enforcing those rights at a later date. If you think late fees have been charged in error, please let us know. If you’re finding it difficult to pay a Clearpay Plan, please visit clear pays website: https://help.clearpay.co.uk/hc/en-gb/articles/360026685851-Financial-Hardship
2.23.2 how do I know if my payments are late?
Clearpay will contact you as soon as we can to let you know that you have missed a payment and propose options for how payment can be made. We will work with you to agree a repayment plan for the Orders and any late fees.
2.24 Returns
Please see 4.3.
3. Contact Information
3.1. Billing Confirmation
1. We are required to contact you to confirm billing. For this reason, we require your email or phone number and billing address.
2. If your account has significant funds or you have provided incorrect information, the payment will automatically be declined.
3.2. Payment Processing
1. Your payment details are processed by a third-party payment portal (Ayden), which is fully insured to securely accept payments.
3.3. Use of Payment Information
1. You must not use anyone else’s payment information without their permission. Doing so is illegal, and we accept no liability for this behavior.
4. Refunds/ Returns
4.1 Partial Refunds
1. Partial refunds may be given if the following happens before you receive the product (You find it in this state as you open the box.)
- The product is cosmetically damaged during transport.
- The product does not work 100% as ordered.
- There is dirt on the product.
- There are any other minor faults that do not effect the performance of the product.
- Must be eligible for returns
4.1.2. Full Refunds.
-Full refunds are accepted if the product develops a fault within the first 14 days or the extended period stated in the warranty policy.
-The product did not function 100% as stated in the product description
-If you are not happy with the product for any reason.
4.1.2.1.
If any damage occurs due to misuse of the product from the customer, A refund may not be given, the product must return in the same state as it was when it was originally shipped.
4.1.3.
A partial refund must be approved by a sales manager. Once approved, you can keep the product, and we will send you up to 50% of the purchase price.
4.2 Returns
The customer has the legal right to return a product within 14 business days of the delivery date.
some products may consist of longer return periods included with their warranty, check product invoice or warranty policy for further details.
Products that are returned after the 14-day or extended period may be declined a refund - resulting in no purchased items or money back.
4.2.1. Excessive and abusive use of return policy.
If it is deemed by a staff member that you are abusing the system to use consumable goods or use goods for a short period of time before returning it, your account with us may be terminated, and legal action including a hearing at HM Court of England may be taken.
4.2.2. Fraudulent Return Claims.
A fine of £250 plus the price of purchased products is in place to prevent fraudulent returns and refunds. If you are caught making a fraudulent return, which includes using other objects of similar weight or shape to imitate a product you may have purchased or gutted electronics (such as PCs, laptops, and even power banks), this could result in legal action as well as revenue collection. If you fail to pay the penalty fee (fine), we will contact a licensed and registered revenue collection agency as well as HM Court of England, which will collect the lost revenue of the fraudulent claim plus the staffing cost for the recovery.
see section 5.2.3. for more details.
4.3 Clear pay Returns.
If you want to return goods to Bluueer Services Ltd and request a refund, you need to contact Bluueer Services Ltd and arrange the return and refund according to Bluueer Services Ltd's terms and conditions, policies, or your consumer law rights.
You can notify Clearpay of a return to stop payments and avoid a late payment fee. More information can be found in clause 21 below.
Unless either (i) you cancel the contract of sale with Bluueer Services Ltd; or (ii) Clearpay is notified by Bluueer Services Ltd that a return and refund is in progress, Clearpay will continue to process any automatic payments in accordance with the dates set out in your payment schedule.
Until whichever is the earlier of: (i) such time that you cancel the contract of sale with Bluueer Services Ltd; or (ii) such time that Bluueer Services Ltd has confirmed the return of the goods and has notified Clearpay of the amount of the refund for those goods, you will remain responsible to Clearpay for the full payment of your payment schedule.
Once Bluueer Services Ltd has notified Clearpay of the amount of the refund due to you for the goods returned, Clearpay will, on the same day, make the consequent adjustment to your payment schedule. If you have returned all the goods financed under the Clearpay Plan, Clearpay will end that payment schedule and issue a refund of any instalments you have paid to your payment method. If you have not returned all the goods financed under the Clearpay Plan, or if Bluueer Services Ltd has notified Clearpay that a partial refund is due to you, Clearpay will adjust your payment schedule appropriately (including reducing or canceling any future payments, if necessary). Please note, in the event of partial refunds, refund amounts are taken off the last payment first. If the refund is processed to your expired or canceled card, you’ll need to obtain the returned funds by contacting your bank.
Where Bluueer Services Ltd issues a refund for a cross-border transaction, Clearpay will use the original retail exchange rate (used at the time the Order was placed) to calculate the refund amount to credit your payment method for the goods or services.
If Clearpay cannot credit any amounts to your original payment method, Clearpay will credit it to any other valid UK card listed in your account. If a refund is processed to an expired or canceled card, you’ll need to contact your bank to obtain the returned funds.
Where you want to return goods 120 days or more after you bought the goods, Clearpay will not be involved in the refund process, and you’ll need to contact Bluueer Services Ltd directly for a refund. However, where your account has been closed for any reason, Clearpay’s refund obligations to you will only continue until all amounts are paid under a Clearpay Plan or 120 days have passed since your last Order (whichever is earlier) and after that time, Bluueer Services Ltd is responsible for processing refunds.
5. RSR Terms and Conditions
Not following these Terms and Conditions could result in a penalty charge and a hearing in HM Court.
5.1. Service Provision
1. All services are provided by Bluueer Services Ltd. Payment debts may be sold to a third-party debt collector.
5.2. Section A: Payments for Services
5.2.1. Payment Methods
1. For payment methods terms and conditions, visit this page.
5.2.2. Penalties for Late Payments
1. In the event that payments are not received within 21 days of service, individuals may be subject to a fixed penalty fee, ranging from £100 to £1,000, in addition to a double charge for service failure.
2. Failure to remit the fine within 30 days will prompt actions as specified in section 5.2.3.
5.2.3. Debt Recovery
1. Bluueer Services Ltd does not possess the authority to collect debts from third parties but retains the prerogative to engage a third-party debt recovery service if payment is not remitted within 30 days of the final warning.
2. This provision extends to services rendered abroad. Failure to settle the outstanding amount within the stipulated period may result in legal action with the HM Court of England.
5.3. Section B: Contact Information
5.3.1. Accurate Contact Details
1. It is the User/Customer’s responsibility to provide accurate contact details, including (mobile number, email address, business address, and contact address).
5.3.2. Consequences of Incorrect Information
1. Failure to provide correct details may lead to missed deliveries and potential legal consequences. Promptly contact our team at sales@bluegames.co.uk if you provide incorrect information.
5.4. Section C: Your Rights and GDPR
5.4.1. Data Responsibility
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It is the Customer’s responsibility to ensure no sensitive data is present on the PCs requiring servicing or repair.
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Bluueer Services Ltd acknowledges its commitment to non-disclosure agreements. However, during tests, computers may need to run unsupervised, and during transit, we strive to minimize risks but cannot guarantee against data loss or breaches.
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It is the Customer’s responsibility to ensure no sensitive data is present on the PCs requiring servicing or repair.
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Bluueer Services Ltd acknowledges its commitment to non-disclosure agreements. However, during tests, computers may need to run unsupervised, and during transit, we strive to minimize risks but cannot guarantee against data loss or breaches
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Work undertaken will remain confidential unless otherwise specified and mutually agreed upon in writing for marketing purposes.
5.4.2. Confidentiality
1. Work undertaken will remain confidential unless otherwise specified and mutually agreed upon in writing for marketing purposes.
5.5. Section D: Refunds
5.5.1. Specific Refund Policy
1. Refunds will be considered in cases where a payment dispute arises and is not resolved within a reasonable timeframe.
5.5.2. Penalty Fees
1. Refunds may apply if penalty fees are erroneously imposed due to extenuating circumstances and reported within a specified time frame.
5.5.3. Delivery and Data Security
1. Refunds will be processed for proven loss or breach of data during transit or due to the service provided.
5.5.4. Confidentiality and Marketing
1. No refunds will be issued for services rendered under the agreement of confidentiality unless otherwise stipulated and mutually agreed upon in writing for marketing purposes.
5.6. Opt-In for Saving Card Details
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You can now opt in to let us save your card details on the website. Website server security is held by Wix and is insured by Wix.com Ltd. (IL0011301780).
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Opting into this service allows Bluueer Services Ltd to make purchases that you authorized via email, text, or phone.
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We will take extra security measures to confirm it is you by verifying your name and shipping address.
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It is the customer’s discretion to ensure their data on their own device is secure.
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Purchases will be declined if another person is making an order on behalf of the registered customer.
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Although Bluueer Services Ltd takes security, data protection, and privacy very seriously, breaches can still happen. It is the customer’s choice if they choose to opt in to save their card details to BluueerServices.co.uk.
6. Terms of Service - Student Members
6.1. Section 1: Signing Up
1. To apply for the free Student membership, you must first:
- 6.1.1. Be a UK student at a college or university.
- 6.1.2. Be 18 years of age or above.
6.2. Section 2: Marketing
1. When you have been approved to become a student member, you may receive promotional emails such as discounts, deals, rewards, and more.
2. By becoming a member, you agree to receive marketing emails.
6.3. Section 3: Use of Student Account
1. It is YOUR student account. We will only apply student discounts and deals knowing it is the student account owner making the purchase. We control this by:
6.3.1. Tracking Your Shipping Address
- Ensuring that the order comes from the same address you provided when you signed up.
6.3.2. Shipping Name
- If the name on the order differs from the one that applied for the student deals, your order may be canceled.
- 6.3.3. Unlimited/Endless Discounts
- The term "unlimited/endless discounts" refers to the unlimited use of discounts, but you must spend £10 or more on each order for the discount to automatically apply.
2. If any terms in Section 6.3 are broken, your order may be canceled.
7. Price Match
7.1. Eligibility
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Price Match is available only with our selected vendors.
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The offer applies exclusively to NEW goods; refurbished, repaired parts are not covered.
7.2. Time Frame
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The Price Match offer is valid for 7 days after the purchase date. Requests made after this period will be declined.
7.3. Approved Vendors
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Only products sold by vendors on our approved list are eligible for Price Match. This list ensures that used, ex-display, refurbished, and repaired items are excluded.
7.4. Customer Responsibility
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Customers must accurately complete the Price Match request form. Incorrect or incomplete forms may result in refunds being sent to the wrong account or requests being declined.
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When price matching in a retail outlet or local store, please use the same card that you paid for it. If this is not possible, you will have to provide the store with your name, address, and preferred cashback method.
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Cashback with physical cash is discouraged but is allowed only for use in stores. Cash will not be delivered via the online service.
BLUUEER SERVICES LTD Accepts no responsibility for any damage or loss caused by customer negligence if these terms and conditions are not followed, To see information about warranty policies visit this page.
